
The Office of the Revenue Commissioners in Ireland, responsible for national tax administration, has collaborated with Innovative Systems for over 30 years. To address growing data complexity and operational needs, Revenue transitioned from the iLytics platform to the advanced Enlighten® solution, enhancing accuracy and efficiency in taxpayer identification and compliance.
Challenges
Revenue processes vast datasets from multiple sources, including 6 million taxpayer records and over 100 million annual declarations. With increasing data volume and complexity, matching taxpayer identities across diverse datasets became more intricate, leading to potential revenue loss.
Solution
Revenue migrated to Innovative Systems’ Enlighten, a robust data management platform offering:
Advanced data matching for improved taxpayer profiling.
Data enrichment, cleansing, and validation for superior quality.
A user-friendly interface enabling in-house management of matching configurations.
Innovative Systems provided a smooth transition plan, delivering enhanced functionality and scalability.
Results & Impact
Improved accuracy: Enhanced match rates lead to better taxpayer identification and compliance outcomes.
Operational efficiency: Pre-populated tax forms reduce errors and improve customer service.
Scalability: Future-proof infrastructure supports additional datasets and evolving needs.
User satisfaction: Intuitive tools streamline processes for staff.
Revenue reports noticeable gains in matching precision, streamlined operations, and improved taxpayer service. “Enlighten future-proofs our operations, helping us deliver exceptional service to Ireland,” said John Barron, CIO.
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